Reliable delivery for every order

We carefully prepare and dispatch every order with tracking and protective packaging. Below you’ll find delivery speeds, costs, cutoff times, and answers to common questions.

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Free Standard Shipping

On US orders $100+ before tax.

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Same‑Day Processing

Order by 2:00 pm ET Mon–Fri.

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Signature on High‑Value

Required on shipments $500+.

US shipping options

Method
Delivery speed
Cost
Coverage
Carrier
Standard
3–6 business days
Free $100+ / $7.95 under $100
48 contiguous states
UPS/USPS
Expedited
2–3 business days
$15.00
All 50 states
UPS 2nd Day
Next Business Day
1 business day
$30.00
Street addresses only
UPS Next Day
AK/HI Standard
4–8 business days
$15.00
Alaska & Hawaii
UPS/USPS
PO Box & APO/FPO
5–12 business days
Free $100+ / $7.95 under $100
USPS‑eligible addresses
USPS
  • Delivery timeframes exclude weekends and US holidays.
  • Expedited and Next Day orders placed after 2:00 pm ET ship next business day.
  • High‑value shipments ($500+) may require an adult signature upon delivery.

Processing & handling

  • Orders placed by 2:00 pm ET Mon–Fri typically ship the same business day.
  • Orders placed after the cutoff, on weekends, or on holidays ship the next business day.
  • Fraud prevention: Some orders may undergo verification which can add 1 business day.
  • Pre‑orders and back‑orders ship as soon as the item becomes available. We’ll email updates.
  • Partial shipments may occur at no extra cost to deliver available items sooner.

Track your order

Enter your order number and email to get the latest status.

We’ll also send tracking by email as soon as your order ships.

International shipping

At this time, we primarily ship within the United States. If you require delivery outside the US, please contact our support team before ordering so we can advise on availability and duties/taxes for your destination.

  • Currency is charged in USD.
  • Recipient is responsible for any import duties, taxes, or customs fees where applicable.
  • Delivery times vary by destination and customs clearance.
Contact Support

Packaging & sustainability

Your items are cushioned and boxed to protect premium materials. We use recyclable outer cartons and paper fill where possible.

  • Protective cases used for eyewear and small leather goods.
  • Minimal plastic in outbound packaging.
  • Order consolidations when feasible to reduce shipments.

Address changes & cancellations

  • We can modify or cancel an order within 30 minutes of placement during support hours.
  • Once an order is processing or shipped, we can’t change the delivery address.
  • If you need to re‑route a package, we’ll assist with carrier options where available.

Loss, damage, and delivery issues

Lost in transit

If tracking shows no movement for 7 business days (US), contact us to open a carrier trace. Resolution typically takes 3–5 business days.

Delivered but not received

Please check with household members and neighbors first. If still missing after 48 hours, reach out and we’ll help file a claim.

Damaged items

Retain all packaging and send photos to support within 7 days of delivery so we can replace or refund promptly.

Note: Certain products (e.g., aerosols, items containing lithium batteries) may ship by ground due to carrier regulations.

Frequently asked questions

Need help with delivery?

Our US‑based support team is here to help via email during business hours.

Contact Customer Support